Why Are My Verification Documents Being Rejected, and How Can I Resolve the Issue?
Address verification is a critical step in account setup, and document rejections often occur due to non-compliance with specific requirements. Below, we outline common reasons for rejections, acceptable documents, and steps to resolve issues.
Common Reasons for Document Rejection
Passport Validity: Passports must have at least 120 days of remaining validity to comply with DFSA regulations. If your passport expires sooner, it will not be accepted. Renew your passport and reapply.
Image Quality: Documents may be rejected if the uploaded image is blurry, has glare, or shadows. Ensure the image is high-quality, close-up, and all details are clearly visible.
Address Mismatch: Proof of address documents must match the address registered in the app. Discrepancies will result in rejection.
Unsupported Documents: Certain documents, such as driver’s licenses or national IDs, are not accepted as proof of address.
Residency Restrictions: Identification may be rejected if the applicant resides in a country not eligible for investment, such as Lesotho.
Platform-Specific Issues: If you submitted documents via the SmartCrowd platform and your account shows as rejected, log in through the InvestDubai platform instead to check the correct status. Note that InvestDubai does not have a mobile app.
Acceptable Documents for Address Verification
To verify your address, submit one of the following documents:
Bank Statement
Utility Bill
Tenancy (Rental) Contract
Document Requirements:
Must clearly display your name and residential address.
Must be issued within the last three months.
Must match the address registered in the app.
Steps to Resolve Document Rejections
Check Validity: Ensure your passport or proof of address document meets the validity requirements.
Improve Image Quality: Re-upload documents with clear, high-quality images where all details are visible.
Match Registered Address: Verify that your proof of address matches the address you registered in the app.
Submit Accepted Documents: Use only the acceptable documents listed above for address verification.
Switch Platforms if Necessary: If using SmartCrowd, log in via InvestDubai to confirm your account status.
By following these guidelines, you can ensure a smoother verification process and avoid common pitfalls.